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Privacy Policy

Effective Date: April 2026

Last Updated: April 2026

 

1. Introduction

Planet Zero Waste (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all personal information collected through our website (www.planetzerowaste.com.au), our community membership portal, consultations, school programs, and any other services we provide.

By using our website or services, you consent to the collection and use of your personal information as described in this policy.

 

2. Who We Are

Planet Zero Waste is an Australian circular economy consulting business providing waste reduction education and consulting services to households, schools, and the hospitality and business sectors. We are based in Melbourne, Victoria, Australia.

For privacy enquiries, you can contact us at:

Email: [email protected]

Website: www.planetzerowaste.com.au/contact-us

 

3. What Personal Information We Collect

We may collect the following types of personal information:

Contact and identity information:

  • Full name
  • Email address
  • Phone number
  • Business or school name and address

Account and membership information:

  • Username and password (stored securely)
  • Membership tier and subscription details
  • Communications and forum posts within our community portal

Service and consultation information:

  • Details about your household, school, or business waste practices
  • Notes and reports from waste audits or consulting sessions
  • Goals and preferences shared during consultations

Website usage information:

  • IP address and browser type
  • Pages visited and time spent on our site
  • Referring website or search terms
  • Cookie data (see Section 8)

We only collect sensitive information (such as health information) where it is directly relevant to the services you have requested and with your explicit consent.

 

4. How We Collect Personal Information

We collect personal information:

  • Directly from you when you register for an account, book a consultation, fill in a contact form, or subscribe to our newsletter
  • When you communicate with us by email, phone, or social media
  • Through automated means when you use our website (via cookies and analytics tools)
  • From third-party platforms such as Facebook, where you interact with our pages or content

We will always tell you why we are collecting your information at the time of collection.

 

5. How We Use Your Personal Information

We use your personal information to:

  • Provide and deliver our consulting, auditing, and education services
  • Manage your community membership and portal access
  • Communicate with you about bookings, programs, and account matters
  • Send you newsletters, educational content, and service updates (where you have opted in)
  • Improve our website, services, and educational materials
  • Respond to your enquiries and provide customer support
  • Comply with our legal obligations
  • Conduct anonymised research and analysis to better understand waste challenges in Australia

We will not use your personal information for purposes other than those described above without your consent, unless required by law.

 

6. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

  • Service providers: We engage trusted third-party providers to assist with website hosting, email delivery, payment processing, and analytics. These providers are contractually obligated to handle your data securely and only for the purposes we specify.
  • Legal requirements: We may disclose information where required by law, court order, or regulatory authority.
  • Business transfers: If Planet Zero Waste is sold or merges with another organisation, your information may be transferred as part of that transaction. We will notify you before this occurs.

We do not disclose personal information to overseas recipients except where necessary to use cloud-based services (such as email or analytics platforms) that may store data on servers outside Australia. Where this occurs, we take reasonable steps to ensure your information is protected to the same standard as required under Australian law.

 

7. Data Security

We take the security of your personal information seriously. We implement reasonable technical and organisational measures to protect it from misuse, interference, loss, and unauthorised access, modification, or disclosure.

These measures include:

  • Secure HTTPS encryption on our website
  • Password-protected access to our membership portal
  • Restricted internal access to personal information on a need-to-know basis
  • Regular review of our data handling practices

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you become aware of any security concerns, please contact us immediately.

 

8. Cookies and Website Analytics

Our website uses cookies — small text files stored on your device — to improve your browsing experience and analyse how visitors use our site. We use:

  • Essential cookies: Required for core website functionality such as login sessions
  • Analytics cookies: We use tools such as Google Analytics to understand how our site is used. This data is aggregated and does not personally identify you.
  • Marketing cookies: Where we run social media integrations (such as Facebook), those platforms may set cookies on your device subject to their own privacy policies.

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website, including the membership portal.

 

9. Accessing and Correcting Your Information

Under the Australian Privacy Principles, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of any information that is inaccurate, outdated, or incomplete
  • Request deletion of your account and personal information (subject to legal retention obligations)

To make a request, please contact us at [email protected]. We will respond within a reasonable time (generally within 30 days) and will not charge a fee for access requests. In some circumstances, we may need to verify your identity before fulfilling a request.

 

10. Marketing Communications

We will only send you promotional emails, newsletters, or updates if you have opted in to receive them. Every marketing communication we send will include a clear and easy way to unsubscribe.

You can update your communication preferences at any time by:

  • Clicking the ‘unsubscribe’ link in any email we send
  • Logging into your membership portal and updating your notification settings
  • Contacting us directly at [email protected]

 

11. Children’s Privacy

Our website and membership portal are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent.

Where we provide school programs, any information collected about students is handled in accordance with applicable education privacy laws, and only to the extent necessary to deliver the program. Student data is not used for marketing purposes.

 

12. Third-Party Websites and Social Media

Our website may contain links to third-party websites, including our Facebook and LinkedIn pages. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

When you interact with our social media content, those platforms (Meta, LinkedIn, etc.) collect data subject to their own privacy policies.

 

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make significant changes, we will update the “Last Updated” date at the top of this document and, where appropriate, notify you by email or via a notice on our website.

We encourage you to review this policy periodically to stay informed about how we protect your information.

 

14. Complaints

If you believe we have handled your personal information in a way that does not comply with the Australian Privacy Principles, please contact us in the first instance at [email protected]. We take all privacy complaints seriously and will respond within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au
  • Phone: 1300 363 992
  • Mail: GPO Box 5218, Sydney NSW 2001

 

15. Contact Us

For any questions or concerns about this Privacy Policy or how we handle your personal information, please contact:

Planet Zero Waste

Email: [email protected]

Website: www.planetzerowaste.com.au

Location: Doreen, Victoria, Australia

 

This Privacy Policy was prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. It is intended as a general guide and does not constitute legal advice.